TopStarGo

Privacy Policy

Last updated: October 22, 2026

This Privacy Policy explains what information TopStarGo collects, why it is collected, how it is used and shared, and the choices you have. Please read it carefully. If you do not agree with this policy, please do not use the service.

1. Who We Are

TopStarGo is operated by NoxLabAi (“we”, “us”, “our”). TopStarGo is a social entertainment application offering live group voice chat rooms, virtual gifts, profiles and community features for Android and iOS.

For any question about this policy, about the data we hold about you, or to make a privacy request, contact us using the details in section 13. Please mark urgent privacy requests as “Privacy Request”.

2. Permissions the App Requests

We request only the permissions our features need. Each one is requested at the moment you first use the feature that requires it, and every one can be refused or revoked later in your device settings.

Permission	Why it is needed
Microphone	To let you speak in a voice room while you hold a mic seat.
Camera	To take a photo for your profile picture or a room cover image.
Notifications	To deliver alerts about messages, room activity and account updates.
Bluetooth	To let you use a Bluetooth headset or earpiece during a voice room.
Internet and network state	To connect to our service and to adapt to your connection.

Refusing the microphone permission means you can still listen in rooms but cannot take a mic seat. Refusing notifications means the app works normally but sends you no background alerts.

3. Information We Collect

3.1 Information you provide

• Account information — your name and email address, received from Google Sign-In when you create an account.
• Profile information — display name, profile photo, short bio, gender, country, date of birth, and your language preference.
• Content you create — room chat messages, direct messages, images you send in chat, room names and cover images, feedback and support requests, and reports you submit about other users.
• Payment information — your transaction history, and account details you provide for transactions.
• Identity verification — where verification is required for a role on the platform, full name, father’s name, age and a photograph of you.
• Security credentials — where you set one, a secondary passcode. It is stored only as a one-way hash and cannot be read back by us.

3.2 Information collected automatically

• Device and connection information — IP address, device type and operating system version.
• Notification token — a token issued by the operating system so notifications can reach your device. It identifies a device, not a person, and is removed when you sign out.
• Usage information — rooms you join, features you use, gifts sent and received, activity timestamps and last-seen time.
• Service logs — technical records of requests to our servers, used for security and for diagnosing faults.

4. How We Use Your Information

4.1 Providing the service

• Creating and maintaining your account and profile
• Connecting you to voice rooms and delivering messages and gifts
• Operating your coin balance, purchases and in-app transactions
• Sending notifications you have not turned off
• Providing customer support and answering your requests

4.2 Safety, security and rules

• Verifying identity where a role on the platform requires it
• Detecting and preventing fraud, abuse and unauthorised account access
• Reviewing reports and enforcing our Terms & Conditions
• Investigating suspicious activity and keeping the platform secure

4.3 Improving the service

• Understanding which features are used, so they can be improved
• Diagnosing and fixing faults and crashes
• Measuring and improving performance and reliability

5. How Information Is Shared

We do not sell your personal information. We share it only in the situations below.

• Other users — your profile (display name, identifier, photo, bio, gender, country, level and any decorations you wear) is visible to other users, as is anything you post in a room or send in chat. Your email address, date of birth, transaction history and verification documents are never shown to other users.
• Service providers — the third parties listed in section 6, strictly to provide the features they support.
• Legal requirements — where we must comply with a law, court order, or lawful request from an authority, or where disclosure is necessary to protect the rights, property or safety of our users, the public or us.
• Child safety reporting — where we identify child sexual abuse material or exploitation, we report it to the relevant national authorities and law enforcement, as stated in our Terms & Conditions.

6. Third-Party Services

For distribution on Google Play we complete the Data safety form in Play Console, and for the Apple App Store we provide the equivalent privacy information in App Store Connect. This policy is consistent with both. The app integrates the following services, each governed by its own privacy policy.

Service	Purpose	Data involved
ZegoCloud	Real-time voice in rooms	Live audio while you are on a mic seat, connection status and audio quality metrics
Google Sign-In	Signing in to your account	Your Google account name and email address, and an authentication token
Firebase Cloud Messaging	Delivering notifications	A device notification token and the content of the notification being sent
Google Play Billing / Apple In-App Purchase	Processing purchases	Purchase confirmation data. Payment details are handled by the store, not by us

Everything else — your account, profile, messages, balances and history — is stored on our own servers rather than with a third party.

7. Data Security

• Traffic between the app and our servers is encrypted in transit.
• Your session token is held in your device’s secure storage.
• Passcodes are stored only as one-way hashes and are never recoverable.
• Access to production data is restricted to authorised administrators.
• Actions that move balances are recorded, so they can be audited.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your data, we will act in accordance with applicable law.

8. Data Retention

Category	How long it is kept
Account and profile information	While your account is active, and for up to 30 days after a deletion request is completed
Transaction records	As long as required by applicable law
Service and security logs	Up to 90 days
Records relating to abuse, fraud or a ban	Up to 1 year, so that a ban cannot be evaded by re-registering
Identity verification documents	Deleted once verification is decided, except where a law requires them to be retained

9. Your Rights and Choices

• Access — view the information on your profile at any time in the app.
• Correction — edit your display name, photo, bio, gender, country and language in Edit Profile.
• Deletion — delete your account and associated data (see section 10).
• Notification choices — turn categories of notification on or off in Notification Settings, or refuse the permission entirely.
• Blocking — block another user so they can no longer contact you, and manage your blocklist.
• Requests to us — contact [email protected] to exercise any right described here. We may need to verify that the request comes from you.

10. Account and Data Deletion

You can delete your account from inside the app: open the Me tab, then Account Settings, and choose to delete your account. Deletion is permanent.

You can also request deletion without reinstalling the app, from our account and data deletion page.

Requests are processed within 30 days. Deleting your account removes your profile, your content and your account data from our systems, except records we are required to keep by law and records relating to abuse or fraud as described in section 8. Unused virtual coins and virtual items are forfeited on deletion and cannot be restored afterwards.

For apps distributed on the Apple App Store, in-app account deletion is provided in accordance with App Store Review Guideline 5.1.1(v).

11. Children’s Privacy

TopStarGo is intended for adults and is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we hold information from someone under 18, we delete it promptly. If you believe a minor is using the service, contact us at [email protected].

12. Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated policy on this page and change the “Last updated” date above. Where a change is significant, we will also give notice inside the app.

13. Contact Us

For questions, privacy requests and complaints about TopStarGo, contact NoxLabAi:

Email	[email protected]
Phone / WhatsApp	03278704237

By using TopStarGo you acknowledge that you have read and understood this Privacy Policy.