Account & Data Deletion

This page explains how to delete your TopStarGo account and the data associated with it. There are two ways to do it: inside the app, or by writing to us if you no longer have the app installed.

1. Delete your account from inside the app

Open TopStarGo and go to the Me tab.
Open Account Settings.
Choose to delete your account, and confirm.

This is immediate and permanent. You will be signed out and the account cannot be recovered.

2. Request deletion without the app

If you have already uninstalled TopStarGo, you do not need to reinstall it. Email [email protected] from the email address linked to your account, with the subject “Delete my account”.

Please include your in-app ID if you know it, so we can identify the correct account. We may need to confirm the request came from you before acting on it.

3. What is deleted

Your profile — display name, photo, bio, gender, country and date of birth
Your account credentials and sign-in link
Your messages, chat images and the content you posted
Your room memberships, followers and following, and your blocklist
Your coin balance, diamonds and any virtual items you hold
Your notification token and notification preferences
Any identity verification documents still held for you

Deletion is permanent. Coins, diamonds, virtual items, levels and history are forfeited and cannot be restored — not by us, and not by creating a new account.

4. What is kept, and why

Transaction records — kept for as long as applicable law requires them to be kept.
Records relating to abuse, fraud or a ban — kept for up to 1 year, so that a ban cannot be evaded by registering again.
Content other users hold — messages you sent to another person remain in that person’s own conversation, in the same way an email you sent remains in the recipient’s inbox.

5. How long it takes

Deletion from inside the app takes effect immediately. A request sent by email is processed within 30 days of us receiving it. Account information is removed within 30 days of the deletion completing, other than the records described in section 4.

6. Purchases

Coin purchases are processed by Google Play or the Apple App Store. Deleting your account does not create a refund. Any refund request must be made to the store you bought through, under that store’s own policy.

7. Questions

If you would rather not delete your account, you can instead sign out, turn off notifications in Notification Settings, or block users you do not wish to hear from.

For anything else, contact NoxLabAi:

Email	[email protected]
Phone / WhatsApp	03278704237